Refund policy

Returns & Refunds

We want you to be happy with your order from Altitude Baits.

Cancelling an online order

If you change your mind about an eligible item bought online, you can tell us that you wish to cancel within 14 days of receiving your order.

Once you have told us you are cancelling, you then have a further 14 days to return the goods.

Returned items should be unused and, where possible, in their original packaging. Please take reasonable care of the goods while they are in your possession.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it to us.

Where a cancellation right applies, we will refund the price paid for the returned goods and the cost of our standard delivery service. If you chose a more expensive delivery option, we are only required to refund the cost of standard delivery.

Refunds will normally be made using the same payment method used for the original order.

Bait and opened products

Because our products include fishing bait and liquids, please do not open or use products that you intend to return.

Certain products may be excluded from change-of-mind cancellation rights where a legal exception applies, for example goods that deteriorate or expire rapidly or certain sealed goods once opened.

This does not affect your legal rights if an item is faulty, damaged, not as described or otherwise does not meet the required standard.

Faulty, damaged or incorrect orders

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible through the contact details shown on our website.

Please include your order number and, where useful, photographs showing the problem.

We will deal with the issue in accordance with your rights under UK consumer law. Depending on the circumstances, this may include a replacement, repair, price reduction or refund.

Refund processing

Where a refund is due following a cancelled online order, we will process it within the timescales required by UK consumer law.

We may wait until we have received the returned goods, or until you provide evidence that you have sent them back, where the law allows us to do so.

Proof of purchase

We may ask for your order confirmation, receipt or another reasonable form of proof of purchase.

Your statutory rights

Nothing in this policy is intended to limit or remove any rights you have under UK consumer law.